Where are your products available for purchase?
Our products are only available for purchase through our site, dyadcandle.com
Where are your products made?
Our products are hand-poured in Los Angeles, CA. We were so thrilled to find a local filler to work with!
What wax is used in your candles?
We use a soy blend wax in our candles
How long do your candles burn?
Our 10-ounce candles burn for approximately 60 hours
Are your candles cruelty-free?
Yes, we are proud to be cruelty-free!
Are your candles vegan?
Yes, our candles are vegan and do not contain animal-derived products.
Are your candles clean?
Yes, our candles are considered "clean" and do not contain phthalates, sulfates (SLE), parabens, formaldehyde, mineral oils, MIT/CMIT, or animal-derived products.
How strong are your fragrances?
Part of our mission is to bring you balanced fragrances. Because of that, we'll never have a candle with heavy notes that stand out among the rest. However, we do think all of our candles have a strong hot throw, but of course, strength is subjective. In our Classics Collection, Smoke + Mirrors would be our strongest fragrance while Wild + Free would be the most light. If you have any feedback on the strength of our candles we'd love to hear it! Email us at firstname.lastname@example.org
How do I prevent my wick from smoking?
Make sure to always trim your wick to 1/8 inch before you light it. This will make for a steady flamed and an even burn. See more burning tips here.
Whom should I contact about press inquiries?
For all press inquiries, please email email@example.com. Thanks!
How will I know my order was confirmed and will be shipped?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.
How can I track my order?
You will receive an email confirmation of your order within a few minutes and a separate email with tracking information once your order has shipped. Items are not immediately shipped once tracking information is sent, please allow 1-3 days to process your order.
Where do you ship?
We currently ship to within the US only. Read more about our shipping policy here.
How much is shipping?
|Order Total||Shipping Cost||Shipping Method||Shipping Times|
|$1.00- $99.99||$7.00||USPS Priority||1-3 business days|
|$0.00||USPS Priority||1-3 business days|
What is the method of shipping?
We use USPS Priority Mail to ship our products.
How long will shipping take?
Please allow 1-3 business days to process your order and 1-3 business days for priority shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping.
See below for estimated delivery times, once an order has shipped. These are ESTIMATED and not guaranteed:
USPS Priority Mail: 1-3 business days (up to $100 insurance)
What is your return policy?
We currently don't offer returns due to the nature of our products. If your item arrives damaged, please send an email to firstname.lastname@example.org and we will happily replace it for you.
Do you offer refunds on damaged orders?
If your order arrives damaged we will replace it for you. If we don't have the inventory to replace a product, you will be refunded for that damaged item.
Do you ship internationally?
No, we currently only ship within the United States.
What do I do if I have an issue with an order?
Please email us at email@example.com to get assistance with your order or any customer service related question.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Apple Pay and QuadPay.
How does QuadPay work?
When you checkout with QuadPay, your total order amount (including tax and shipping) will be split into 4 interest-free payments spread out over 6 weeks.
When you get to the checkout page, you simply need to select QuadPay as your method of payment and you will be redirected to the QuadPay site. Once there, you will be prompted to create a QuadPay account (if you don't have one) and enter your debit or credit card information. At this point, you will also be given your payment schedule so you know when the following 3 payments will be charged.
You will then be redirected back to the Dyad Candle site so you can see your order confirmation page. You will receive both an order confirmation from Dyad Candle as well as a payment confirmation email from QuadPay.
You will see QuadPay appear on your bank statement, not Dyad Candle.