Where do you ship? 

We currently ship to the US only. 

How much is shipping? 

Order Total  Shipping Cost Shipping Method Shipping Times
$1.00- $99.99 $7.00 USPS 1-3 business days
Over $100.00 $0.00
1-3 business days


How will I know my order was confirmed and will be shipped? 

You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.

What is the method of shipping? 

We use USPS to ship our products.  

How long will shipping take? 

Please allow 1-3 business days to process your order and 1-3 business days for shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping. 

Do you ship internationally? 

No, we currently only ship within the United States. 


We do not accept returns due to the nature of our products. If your item arrives damaged please email info@dyadcandle.com. 


We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@dyadcandle.com


We do not offer refunds unless your item arrives damaged and we do not have the inventory to replace it. If applicable, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@dyadcandle.com.