Where do you ship? 

We currently ship to the US only. 

How much is shipping? 

Order Total  Shipping Cost Shipping Method Shipping Times
$1.00- $99.99 $7.00 USPS Priority 1-3 business days
Over $100.00 $0.00
USPS Priority
1-3 business days

 

How will I know my order was confirmed and will be shipped? 

You will receive an email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.

What is the method of shipping? 

We use USPS Priority Mail to ship our products.  

How long will shipping take? 

Please allow 1-3 business days to process your order and 1-3 business days for priority shipping within the U.S, time may exceed for Hawaii and Alaska. Due to the high volume of orders during product launches and sale periods, we may experience a delay in shipping. 

See below for estimated delivery times, once an order has shipped.  These are ESTIMATED and not guaranteed:

USPS Priority Mail: 1-3 business days (up to $100 insurance)

Do you ship internationally? 

No, we currently only ship within the United States. 

Returns

We do not accept returns due to the nature of our products. If your item arrives damaged please email support@dyadcandle.com. 

Exchanges

We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@dyadcandle.com

Refunds

We do not offer refunds unless your item arrives damaged and we do not have the inventory to replace it. If applicable, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@dyadcandle.com.